Toll Free 1-800-889-3518
On All U.S. Orders Over $29!
Home > Policies
Policies
SHIPPING INFORMATION
Free Shipping for Sunglass orders over $29 are shipped via USPS. Please allow up to 5-7 days to receive your item when selecting Free Shipping. In-stock items usually ship same day if order is placed before 1:00 pm EST during business days (Monday-Friday). In stock orders placed after 1:00 p.m. EST will usually ship next business day. Please note that some items may take up to 5 business days to ship. During holidays, due to the high demand, in stock items may take 1-3 business days to ship. Very rarely, due to the high rate of inventory turnover and changes to the product lines of various manufacturers, some items may become backordered or unavailable. We will notify you ASAP if such situation should occur with your order. Once shipped, Free Shipping orders usually arrive within 2-5 business days. Priority Mail items usually arrive within 1-3 Business days from the time that the item was shipped. USPS Ground usually takes from 1-5 Business days to be delivered.
FREE SHIPPING APPLIES TO CONTINENTAL 48 STATES. HAWAII, ALASKA, AND PUERTO RICO USE LIVE UPS RATES.
DIFFERENT BILLING/SHIPPING ADDRESSES
Please note if you provide us with shipping address that is different from billing address we may ask you for an additional proof of identity. We accept copy of your government picture ID and/or Utility bill along with a copy of credit card. Policy above applies to credit card orders only. We reserve the right to cancel and order that appears to be suspicious or fraudulent to counteract credit card fraud.
FastSunglass.com COOPERATES WITH LOCAL AND FEDERAL LAW ENFORCEMENT. FRAUDULANT TRANSACTIONS ARE REPORTED TO THE LOCAL AUTHORITIES AS WELL AS THE U.S. POSTAL INSPECTOR.
EXCHANGE POLICY
Click Here to Print the Exchange Form.
In the case of an exchange, we will apply the original purchase amount (not including) shipping and handling charges toward your new purchase of equal or greater value. To exchange your item for a different item, you will need to properly fill out the Exchange form.
1. Log back on to www.FastSunglass.com.
2. Navigate to the item that you would like to receive.
3. Specify the new item that you would like by writing the item number and size (if applicable) on the return/exchange form.
RETURN POLICY
Click Here to Print the Return Form.
Refund, Returns and Cancellation Policies:If you are not 100% satisfied with your purchase, you can return the item(s) in new and unused condition with all papers, labels/tags, cases and all original packaging in their original condition within 10 days for a refund or exchange. Shipping and handling fees are not subject to a refund. In case of an exchange, we will apply the original purchase amount less shipping and handling toward your new purchase. IN CASE OF A REFUND BEING ISSUED, THERE WILL BE A 20% RESTOCKING FEE APPLIED AGAINST THE PURCHASE. Please note that new and unused condition means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We sell only brand new items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. The return Address is 1200 Town Center Dr. #121 Jupiter, FL 33458.
In the case of an exchange, we will apply the original purchase amount (not including) shipping and handling charges toward your new purchase of equal or greater value. To exchange your item for a different item, you will need to log back on to www.FastSunglass.com and choose the new item that you would like by writing the item number and size(if applicable).
PRODUCT INSPECTION
Please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at info@fastsunglass.com.com with ATTN: SHIPPING PROBLEM in the subject line. Concealed damage is almost impossible to prove if no notation was made at the time of delivery. However, if you discover internal (non-visible) damage please contact us within three (3) business days for instructions. We will work with you and the carrier to resolve the issue to the best of our ability.
LIFETIME BREAKAGE WARRANTY
FastSunglass.com now offers a lifetime breakage warranty for any sunglass purchased after 10/26/2008. The warranty allows the purchaser to repurchase a replacement pair of identical sunglasses at 40% off of Retail Price. If the original pair of sunglasses are no longer made or are no longer available to FastSunglass.com, FastSunglass.com has the right to ask buyer to reselect from a different pair of sunglasses for up to the same dollar amount that are still available. Warranty does not cover lost or stolen merchandise. Refunds or cash back are not an option. To qualify for the breakage warranty, you will need to follow these simple steps.
To claim the warranty, simply email us a letter including the name, address, phone number, and order number the item was purchased under. State in the email what kind of damage the sunglasses incurred. Once approved, you can ship your sunglasses in to 1200 Town Center Dr. #121 Jupiter, Fl 33458. Upon receipt of the sunglasses, please allow 2 weeks for FastSunglass.com to process the warranty.
COUPON CODES/PROMOTIONS
Coupon codes and/or promotions do not apply to Oakley Products.
INFORMATION ON FASTSUNGLASS.COM IS DEEMED ACCURATE BUT NOT GUARANTEED. IN THE CASE OF AN ERROR ON THE WEBSITE, FASTSUNGLASS.COM RESERVES THE RIGHT TO CANCEL OR REFUSE AN ORDER DUE TO INACCURACY.
Free Shipping for Sunglass orders over $29 are shipped via USPS. Please allow up to 5-7 days to receive your item when selecting Free Shipping. In-stock items usually ship same day if order is placed before 1:00 pm EST during business days (Monday-Friday). In stock orders placed after 1:00 p.m. EST will usually ship next business day. Please note that some items may take up to 5 business days to ship. During holidays, due to the high demand, in stock items may take 1-3 business days to ship. Very rarely, due to the high rate of inventory turnover and changes to the product lines of various manufacturers, some items may become backordered or unavailable. We will notify you ASAP if such situation should occur with your order. Once shipped, Free Shipping orders usually arrive within 2-5 business days. Priority Mail items usually arrive within 1-3 Business days from the time that the item was shipped. USPS Ground usually takes from 1-5 Business days to be delivered.
FREE SHIPPING APPLIES TO CONTINENTAL 48 STATES. HAWAII, ALASKA, AND PUERTO RICO USE LIVE UPS RATES.
DIFFERENT BILLING/SHIPPING ADDRESSES
Please note if you provide us with shipping address that is different from billing address we may ask you for an additional proof of identity. We accept copy of your government picture ID and/or Utility bill along with a copy of credit card. Policy above applies to credit card orders only. We reserve the right to cancel and order that appears to be suspicious or fraudulent to counteract credit card fraud.
FastSunglass.com COOPERATES WITH LOCAL AND FEDERAL LAW ENFORCEMENT. FRAUDULANT TRANSACTIONS ARE REPORTED TO THE LOCAL AUTHORITIES AS WELL AS THE U.S. POSTAL INSPECTOR.
EXCHANGE POLICY
Click Here to Print the Exchange Form.
In the case of an exchange, we will apply the original purchase amount (not including) shipping and handling charges toward your new purchase of equal or greater value. To exchange your item for a different item, you will need to properly fill out the Exchange form.
1. Log back on to www.FastSunglass.com.
2. Navigate to the item that you would like to receive.
3. Specify the new item that you would like by writing the item number and size (if applicable) on the return/exchange form.
RETURN POLICY
Click Here to Print the Return Form.
Refund, Returns and Cancellation Policies:If you are not 100% satisfied with your purchase, you can return the item(s) in new and unused condition with all papers, labels/tags, cases and all original packaging in their original condition within 10 days for a refund or exchange. Shipping and handling fees are not subject to a refund. In case of an exchange, we will apply the original purchase amount less shipping and handling toward your new purchase. IN CASE OF A REFUND BEING ISSUED, THERE WILL BE A 20% RESTOCKING FEE APPLIED AGAINST THE PURCHASE. Please note that new and unused condition means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We sell only brand new items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. The return Address is 1200 Town Center Dr. #121 Jupiter, FL 33458.
In the case of an exchange, we will apply the original purchase amount (not including) shipping and handling charges toward your new purchase of equal or greater value. To exchange your item for a different item, you will need to log back on to www.FastSunglass.com and choose the new item that you would like by writing the item number and size(if applicable).
PRODUCT INSPECTION
Please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at info@fastsunglass.com.com with ATTN: SHIPPING PROBLEM in the subject line. Concealed damage is almost impossible to prove if no notation was made at the time of delivery. However, if you discover internal (non-visible) damage please contact us within three (3) business days for instructions. We will work with you and the carrier to resolve the issue to the best of our ability.
LIFETIME BREAKAGE WARRANTY
FastSunglass.com now offers a lifetime breakage warranty for any sunglass purchased after 10/26/2008. The warranty allows the purchaser to repurchase a replacement pair of identical sunglasses at 40% off of Retail Price. If the original pair of sunglasses are no longer made or are no longer available to FastSunglass.com, FastSunglass.com has the right to ask buyer to reselect from a different pair of sunglasses for up to the same dollar amount that are still available. Warranty does not cover lost or stolen merchandise. Refunds or cash back are not an option. To qualify for the breakage warranty, you will need to follow these simple steps.
To claim the warranty, simply email us a letter including the name, address, phone number, and order number the item was purchased under. State in the email what kind of damage the sunglasses incurred. Once approved, you can ship your sunglasses in to 1200 Town Center Dr. #121 Jupiter, Fl 33458. Upon receipt of the sunglasses, please allow 2 weeks for FastSunglass.com to process the warranty.
COUPON CODES/PROMOTIONS
Coupon codes and/or promotions do not apply to Oakley Products.
INFORMATION ON FASTSUNGLASS.COM IS DEEMED ACCURATE BUT NOT GUARANTEED. IN THE CASE OF AN ERROR ON THE WEBSITE, FASTSUNGLASS.COM RESERVES THE RIGHT TO CANCEL OR REFUSE AN ORDER DUE TO INACCURACY.
Our Customers Say ...
Our Goal is to Provide our Customers with Award Winning Customer Service while maintaining the lowest possible prices on the internet.
Yahoo Rating Excellent
4/2/09Lightning fast fulfillment!!! I called in late on a Friday in hopes of getting some new shades for a trip I had the following week. Super friendly and helpful on the phone and very accommodating with my "I need it now!" request. I received my shipping tracking number literally within ten minutes of placing my online order.
© 2009 FastSunglass.com All Rights Reserved.
